Commonly Asked Questions
As every home is unique, we provide quotes after arranging a viewing at a convenient time for you.
Please get in touch via WhatsApp, text, phone, or email and we’ll ask a few basic questions before arranging a home visit to provide you with an accurate quote.
Our prices are generally higher than traditional cleaners or agencies for a number of reasons outlined below.
It’s important to note that clients who use our services consistently find our rates to be fair for the level of service, care, and professionalism we provide. This explanation is mainly for those who may not yet be familiar with how we operate.
• We provide all cleaning products and equipment
We bring everything required for the clean. Most of our products and equipment are professional-grade to ensure high performance and excellent results. We also use specific products for the appropriate surfaces to avoid damage to your home. The only things we require are electricity and running water.
• You get what you pay for – high quality cleans
We are transparent in saying that we are not a quick, cheap cleaning service. If you are looking for an experienced, professional team that cleans to a consistently high standard, we will be a good fit.
• Two cleaners assigned to most jobs
Having two cleaners allows us to work more efficiently while maintaining attention to detail. This helps ensure areas are cleaned thoroughly and reduces the chance of anything being missed.
• Strict hygiene and cloth preparation procedures
We invest significant time and cost into maintaining high hygiene standards. Cleaning cloths are disinfected, washed, and dried correctly after every clean. We use lots of cloths during each visit and never reuse them between homes unless they have been fully sanitised.
We also separate cloths used in homes with pets from those used in homes without pets.
In addition, we follow Islamic principles of cleanliness and purity. Cloths are carefully colour-coordinated and packed to ensure bathroom cloths are always kept separate from cloths used in living spaces and kitchens. Maintaining these standards is both time-consuming and costly, and this is reflected in our pricing.
• Business and operating costs
Like any professional business, there are operational costs involved in delivering a reliable, and high-quality service. Our pricing allows us to maintain the standards our clients expect from us.
No – you do not need to provide any cleaning products, equipment, or essentials. We bring everything required for the clean.
If you have any allergies, sensitivities, or product preferences, please let us know in advance and we will do our best to accommodate accordingly.
No, you do not need to be at home during the clean. However, for the first clean, we do require someone to be present so we can familiarise ourselves with your home, discuss any specific requirements, and ensure everything is completed to your expectations.
Many of our clients are comfortable with us cleaning their homes while they are not present. However, this is entirely up to you and what you feel most comfortable with.
That depends on your chosen cleaning package and the size of your home. Please contact us directly for a quote.
You can absolutely rescheduled provided we have at least 48 hours notice. For emergency rescheduling, give us a call as soon as possible
Cancel 48 hours before your cleaning session to receive a full refund.
Cancelling whilst giving less than 24 hours of your session will result in a non – refundable full charge.
Yes. We are currently a team of two so you will always have the same cleaner
Our working hours are Monday – Wednesday 11am to 5pm and Thursday 12pm – 2pm
Payment will be taken on the day of your clean
